Read the refund period for your selection
The paid period determines the commercial money-back window. It appears on the plan card and in the order summary before you send your choice.
Windows for the four paid periods
| Paid term | From purchase |
|---|---|
| 1 month | 3-day money-back guarantee |
| 3 months | 7-day money-back guarantee |
| 6 months | 10-day money-back guarantee |
| 12 months | 30-day money-back guarantee |
Make the request on WhatsApp
- Locate the purchase reference and date.
- Return to the conversation where you ordered from iptvaustraliatv.
- Say you want to request a refund and identify the plan.
- Keep the conversation for the response and any further order details.
The annual option and bonus time
The window begins on the purchase date. Diamond has a 30-day commercial refund period whether it includes 2 or 6 extra months. The bonus time does not extend that period. Applicable statutory rights remain in place.